Frequently Asked Questions (F.A.Q.'s)

Q: How much does this program cost?
A: Participation in this program includes a comprehensive annual physical exam and ongoing access to medical care. There is a monthly fee which is charged at the end of every month to a Visa, MasterCard or American Express credit card. Please contact us for details.

Q: Is the cost covered by insurance?
A: Doctors do not directly participate in any insurance plan. Traditional insurance plans, if they cover preventive physical exams at all, typically reimburse only a minimal amount. However, pre-tax medical savings accounts and flexible spending accounts, which many people have access to through their employment, may help to cover the cost of this program.

Q: What if I need to see a specialist?
A: We will refer patients to specialists, and for laboratory and radiological services as needed. Since these services are typically covered by insurance plans, patients can continue to use their regular insurance for these services. We will be happy to help patients access insurance benefits for any covered services.

Q: How do I reach my doctor?
A: The office is open from 9:00 a.m. to 4:30 p.m. Monday through Friday (except holidays) and at other times for urgent needs. During office hours, our staff will be available to answer your phone calls. After hours, phone calls will be answered by our answering service. Each doctor has a number for non-urgent messages. Should your need be urgent, a doctor will be paged.

Q: How do I reach my doctor by e-mail?
A: You can reach your doctor by e-mail, which allows you to communicate with your doctor, seeking non urgent medical advice, appointments, or prescription refills from anywhere you have Internet access.

Q: What if I require hospitalization?
A: Doctors all have privileges at Stanford University Hospital. Should you need to be hospitalized, your doctor will care for you there, coordinating your care with the hospital staff and other specialists.

Q: What do I do in an emergency?
A: In any emergency, you should call 911 or go directly to the nearest emergency room. The emergency room staff can page your doctor.

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